Refund Policy

• Monthly ($97/mo) — 7-day money-back guarantee on your first month. After that, no refund on the current month; cancel any time to stop renewing.
• Annual ($497/yr) — 14-day full refund. Days 15–30: prorated refund for unused months. After 30 days: no refund; cancel any time to stop renewing.
• Founders ($997 one-time) — 14-day full refund. After 14 days: non-refundable (lifetime access continues).
• Per-generation overage charges — billed monthly in arrears for actual usage; non-refundable.

We offer a 7-day money-back guarantee on your first month of paid Monthly service. If the service isn't a fit, email us within 7 days of your first charge and we'll issue a full refund to your original payment method.

After day 7 of your first month, and for all renewals after the first month, payments are non-refundable. You can cancel any time via the Stripe customer portal to prevent the next renewal; you keep access until the end of the current paid period.

We offer a 14-day full refund window from the initial Annual charge. Between days 15 and 30, we offer a prorated refund for the unused months remaining in your year (rounded down to the nearest full month).

After day 30, the Annual subscription is non-refundable for the current year. Cancellation prevents auto-renewal but does not entitle you to a refund for time remaining.

The Founders tier is a one-time payment that grants lifetime access (subject to these Terms and continued service operation). We offer a 14-day full refund window. After 14 days, the purchase is non-refundable.

Founders seats are limited to 50. If the seat cap was reached between your checkout and our payment-confirmation webhook (a rare race condition), your payment is refunded automatically without action on your part.

Overage charges ($3 per generation past your monthly included quota) reflect actual API usage that has already consumed compute, model inference, and storage. These charges are not refundable.

If you believe a generation was metered in error — e.g., the pipeline failed and you never received assets — email us and we will investigate and credit your account for confirmed errors.

Email hello@truthjblue.dev from the address on your account. Include:

• Your account email
• The approximate date of the charge
• The tier you purchased
• A brief reason (optional but helpful for product feedback)

Eligible refunds are processed within 5 business days back to the original payment method via Stripe. Card refund settlement timing depends on your bank, typically 5–10 business days.

We'd much rather you email us than file a chargeback — chargebacks cost the business meaningful fees and slow our ability to issue your refund directly. If you're unhappy with anything, please reach out first.

Accounts that file a chargeback without first contacting support may be suspended pending resolution.

See also our Terms of Service and Privacy Policy.